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Frequently asked questions

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The product
How does Uvelle actually work?

Uvelle uses a UV-C light cycle to neutralize bacteria and odor-causing germs on the toilet bowl and seat, and doubles as a motion-activated night light so you're not fumbling for a switch in the dark.

Is UV-C light safe to have in my bathroom?

Yes. The UV-C cycle only runs when the lid is closed and no motion is detected, so it's not something you or anyone else is ever directly exposed to during normal use.

Do I need to install anything?

No tools or installation required. Uvelle sits on your existing toilet, built in minutes with no plumbing or wiring changes.

How is it powered?

Uvelle runs on a rechargeable battery that lasts for several weeks on a single charge, recharged with the included USB cable.

Will it fit my toilet?

Uvelle is designed to fit most standard round and elongated toilet bowls. If you're unsure about your specific model, email us before ordering and we'll help you check.

Orders & shipping
How long does shipping take?

3–7 business days within New Zealand, and 7–14 business days for the US and UK. Full details are on our Shipping & returns page.

Is shipping really free?

Yes, shipping is free on every order with no minimum spend.

Can I change or cancel my order after placing it?

If your order hasn't shipped yet, email us right away at uvellesupport@gmail.com and we'll do our best to update or cancel it.

Returns & guarantee
What's covered by the 30-day guarantee?

If you're not happy with Uvelle for any reason within 30 days of delivery, we'll offer a refund or replacement. See our Shipping & returns page for how to start one.

What if it arrives damaged?

Email us a photo of the damage along with your order number and we'll send a replacement right away, no return shipping required.