Overview
This policy explains what personal information Uvelle ("we", "us") collects when you visit or buy from https://tryuvelle.com, how we use it, and the choices you have.
Information we collect
- Contact details you give us at checkout — name, email, shipping address, phone number
- Order information — what you purchased, when, and payment confirmation (we do not store your full card details; that's handled securely by our payment processor)
- Device and browsing information — IP address, browser type, pages viewed, collected automatically via cookies and similar technologies
How we use your information
- To process and fulfill your orders, including shipping and customer support
- To send order confirmations and shipping updates
- With your consent, to send marketing emails about new products or offers — you can unsubscribe at any time
- To improve our site and advertising, including through tools like Meta (Facebook/Instagram) Pixel, which helps us understand ad performance
Sharing your information
We share information only with the third parties needed to run our store: our ecommerce platform (Shopify), payment processors, shipping carriers, and advertising platforms (such as Meta) for analytics and ad targeting. We do not sell your personal information.
Cookies
We use cookies to keep your cart working, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though some site features may not work properly as a result.
Your rights
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to opt out of marketing communications. To make a request, contact us at uvellesupport@gmail.com.
If you are in the UK
Under UK data protection law, you have the right to access, correct, erase, or restrict the use of your personal information, to object to certain processing, and to receive a copy of your data in a portable format. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe we haven't handled your information properly.
If you are a California resident
Under the California Consumer Privacy Act (CCPA/CPRA), you have the right to know what personal information we collect, to request deletion of it, and to opt out of the "sale" or "sharing" of your information (this includes certain advertising cookies and pixels, such as Meta's). We do not sell your personal information for money. You can opt out of ad-related data sharing at any time by contacting us at uvellesupport@gmail.com, and we will not discriminate against you for exercising these rights.
Data retention
We keep order and account information for as long as needed to fulfill orders, meet legal obligations, resolve disputes, and enforce our agreements.
Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with an updated date.
Contact us
Questions about this policy? Email us at uvellesupport@gmail.com.